At Silchester, we believe architectural hardware should arrive with the same level of care and attention that goes into its design. Every order is carefully packaged to ensure it arrives in perfect condition.

Delivery Information

Orders are typically dispatched within 1–2 working days.

We offer free UK delivery on all orders over £99.
For orders below £99, a standard UK delivery charge of £5 applies.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Please note that delivery times may vary slightly during particularly busy periods.

Returns

We accept returns within 30 days of delivery, provided items are returned unused, uninstalled, and in their original packaging.

To arrange a return, please contact us before sending any items back so we can assist you with the process.

Refunds will be issued once returned items have been received and inspected.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible and we will work quickly to resolve the issue.

Contact

For any delivery or returns enquiries, please contact:

hello@silchesterhardware.com